You must have the bill payer's permission before calling our service. You are charged from the time of connection to our service. Please hang up after a short time if your call is engaged or unanswered. BT apply a 12.5 pence (inc VAT) Call-Set-Up Fee to each call. Rates shown are what you would pay if you were a BT Residential customer on 01/05/11 and include VAT. Individual call rates subject to change at any time. Rates for calls made from mobiles and other service providers may be higher. Click here for full Terms and Conditions. For customer services please call 0844 552 8575. Service provided by New Call Telecom Limited.